Professional Telephone Techniques

THE POWER WITHIN YOUR REACH!   Professional telephone techniques are essential to total quality service.   The telephone industry is making incredible strides in developing advanced technology and the telephone will play an ever-increasing role in our lives in the future.   This underlines the importance of developing professional telephone skills.

This course provides practical, proven techniques to achieve specific results and build your organisation’s success.

Everyone who appreciates the value of applying professional telephone techniques in their workplace.

• Be conscious of the power of the telephone, and appreciate the vital role professional telephone customer service plays in the success of your organisation
• Identify problem areas and discuss and solve them
• Apply specific ‘telephone time management’ techniques
• Replace poor speaking habits with professional speaking skills
• Identify and satisfy the caller’s true needs
• Identify different caller personalities and deal with them effectively
• Gain increased cooperation with an attractive voice and positive attitude

• THE POWER OF THE TELEPHONE
• TIME MANAGEMENT AND THE TELEPHONE
• IDENTIFY CALLER’S NEEDS EFFECTIVELY
• MANAGE TELEPHONE TIME STRESS
• LISTEN ACTIVELY AND ASK THE RIGHT QUESTIONS
• APPLY ‘FAST AND FRIENDLY’ WORDING
• MANAGE YOUR CUSTOMER’S PERCEPTION
• DEVELOP WORKSHEETS - YOUR ACTION PLAN.

If you are interested in this program please call 0421 914 765 or email me to discuss dates.