Resolving conflict constructively is one of the most significant
challenges faced by management, employees and everyone today! Conflict
is often encountered during change, when complex decisions
are being made, or problems solved. People
do not resist change - they resist being changed!
The purpose of this program is to provide opportunities
for positive change and development, focusing on a Win-Win
approach and solution. It provides practical strategies
and skills in resolving conflict. You will be able
to identify and manage your feelings, and respond to conflict
in a collaborative manner, and effectively manage anger.
Course Recommended For:
Everyone! Management, employees
and family members alike will benefit from this course, as
a practical perspective to negotiating Win-Win outcomes.
Learning Outcomes:
Identify own and others’ conflict management styles.
Identify the “intent” of all parties to conflict.
Identify and analyse the needs of all parties to conflict.
Solve problems constructively, applying a disciplined
flexible and sensitive manner.
