The role of the Receptionist is very important to the success
of your business.
The purpose of this course is to provide practical techniques
and ideas needed for this role, offering professional skills
in customer service, both face-to-face and on the telephone,
resulting in increased job satisfaction and enhancement of
their professional value.
Course Recommended For:
Men and women who are in a front-line position and have
the capacity to influence, either positively or negatively,
all internal and external customers. Everyone
who wants to become a professional receptionist! This
is extremely beneficial for anyone employed in the tourism
industry.
Learning Outcomes:
Communicate successfully with internal and external
customers
Develop personal and professional self-image
List work priorities and overcome time-wasters
Greet visitors in a warm, friendly and positive manner
Employ efficient and effective
telephone techniques
Handle difficult situations calmly and effectively
Perform all duties in a professional manner
Maintain a professional reception area
Create new success
and achievement.
Topics:
The meaning of ‘professional’ standards
Apply professional service skills
Positive attitude + skills = success
Develop a confident self-image
Communicate effectively
Deal with unpleasant situations
assertively, not in an aggressive nor passive manner
Time management and the telephone
Danger zones – putting people on ‘hold’,
and transferring calls
Your voice and appearance says
it all
How to handle interruptions without
being rude
Contact Us :
If you
are interested in this program please call 0421 914 765
or
email me to
discuss dates.
