Today, more than ever, it is vital that managers have sound
people skills –
the heart of workplace relationships. The more the manager
knows about
what to expect from their people, the better equipped they
will be to
handle difficulties. Sound people skills are essential for
identifying and
analysing performance problems, delegating, communicating,
giving
rewards and recognition, and coaching and development of
staff so that
the organisation can achieve its planned outcomes/outputs.
Course Recommended For:
Anyone seeking to improve their people management
skills so their team works well together. Could be managers
or
supervisors who need to motivate their people; to avoid disruptions
at work and to develop their working relationships
with others to achieve results.
Learning Outcomes:
Gather, analyse and communicate information
and ideas
Develop trust and confidence
Develop and maintain
networks and relationships
Manage and turn difficulties
into positive outcomes
Monitor, analyse and introduce ways
to improve work relationships.
Content:
Crucial people skills
Different
personal styles
Communicating effectively with each
style
Manage information and ideas
Mentoring
and coaching
Systems to build trust and confidence
Vital relationship skills
Getting
workers tuned in and turned on
The art of delegation
Build a network of positive relations
at work
Move from conflict to cooperation
Manage
stress effectively in high tension situations
Contact Us :
If you
are interested in this program please call 0421 914 765
or
email me to
discuss dates.
