Communicating effectively is the most important skill needed
to deal competently with others in the workplace. This
course will provide advanced communication techniques, empowering
participants to achieve critical interpersonal impact in
communication.
Course Recommended For:
Everyone! Management and all
employees alike may benefit from this course, as a developmental
tool for communicating effectively.
Learning Outcomes:
Identify the meaning of interpersonal communication
Differentiate between various communication styles and
behaviours
Apply assertive communication styles
Identify and analyse the relationship between attitudes,
beliefs, values, intentions and behaviours
Apply active listening and effective questioning skills
Respond to various behaviours in an appropriate manner
in order to communicate successfully
Deal effectively with complaints, difficult people and
situations
Action planning.
Topics:
Concept of Communication
Communication Styles and Behaviours
Identifying ‘Intent’ in
Communication
Listento
Understand
Active listening
Effective questioning
Dealing Effectively with Complaints
Giving and Receiving Criticism Constructively
Managing
Stress in High Tension Situations
Action Plan!
Contact Us :
If you
are interested in this program please call 0421 914 765
or
email me to
discuss dates.
